Refund Policy

At Tucon, we strive to ensure a fair experience for both learners and educators. Please read our refund policy below.

Cancellations

Learner Cancellations: You can cancel a scheduled session up to 36 hours before the start time for a full refund.

As an exception, if you booked a session within 36 hours of its start time, you are eligible for a full refund if you cancel within a 12-hour grace period from the exact booking creation time. Otherwise, cancellations outside these windows are non-refundable.

Educator Cancellations: If an educator cancels a session at any time, you will receive a 100% refund automatically.

Missed Sessions

If you miss a scheduled session without prior notice ("No-Show"), you are not entitled to a refund. Exceptions are only evaluated by our administration team for extreme, documented emergencies.

Prohibited Off-Platform Activities

To ensure platform safety, security, and quality compliance, the following items are strictly prohibited under our terms:

• No Recording of Calls: Under no circumstances are learners or educators allowed to record live classroom video calls. Recording is a violation of user privacy and grounds for immediate account termination.
• No Contact Sharing & Direct Transactions: Sharing personal phone numbers, emails, or chat handles to facilitate services or payments outside of the Tucon platform is strictly banned. All scheduling, payments, and calls must happen directly on Tucon.

Quality Disputes

If you are unsatisfied with the quality of a session, please contact us at support@tucon.com within 48 hours of the session. We will investigate the issue and may issue a full or partial refund if the service was not delivered as described.

Processing Time

Approved refunds are processed immediately but may take 5-10 business days to appear on your bank statement depending on your financial institution.